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Casework Survey

How satisfied were you with the help you received from our office?
Very satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Very dissatisfied
Was your issue resolved or did it improve because of our involvement?
Yes, fully resolved
Partly resolved / some improvement
Not resolved
Not sure
How easy was it to get in touch with our office by phone?
Very easy
Easy
Difficult
Very difficult
How easy was it to get in touch with our office by email?
Very easy
Easy
Difficult
Very difficult
Would you be happy for us to share a short quote from your feedback on social media or in our reports?
Yes, and I’m happy to be named
Yes, but please keep me anonymous
No, I’d prefer not
If your case had a good outcome, are you happy for us to briefly share your story (without naming you) to show how we help people?
Yes
No
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